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THANKS! For Your Kind Words On Our Plumbing, Drain, Heating And Air Conditioning Services – We Love The Howard And Montgomery County, MD Area
Read some of the nice comments from our Silver Springs, Olney, Rockville and Bethesda, Maryland area customers.
Hello Ron,
I had numerous problems with my heating system installed just a few years ago by another local company. Shipley has been my plumbing company for more than 15 years and when I asked them to look at my heating problems, Shipley did a thorough analysis to identify and address the issues. They installed new energy efficient equipment that has been great. Ron, Michael, Spanky and Billy worked long hours to be sure I had heat and hot water. They went above and beyond what I expected. Everything is working smoothly at my house and I have Shipley to thank. I can't say enough about Shipley service and how the company stands behind their work.
Eleanor
Mr. Shipley,
I want to express my appreciation for the quick response and outstanding technical service I received last week when I was faced with a plumbing problem – a stopped up toilet. I was desperate to get this fixed ASAP. I'm sure every call you receive is considered an "emergency" but my very pregnant granddaughter was visiting and an operational toilet was essential. Calls to other plumbing companies either went unanswered, had telephone answering messages requesting customers leave their name, number etc., or would not be able to respond for several days.
Desperate, I googled and - bingo "Shipley Plumbing" appeared. The website was easy to navigate and provided useful contact information. A pleasant, real live person answered the phone…and adjusted work schedules in order to provide service that morning – which actually happened!
I want to acknowledge the outstanding service provided by Milton, the plumbing technician. He was pleasant, punctual, and professional. Not only did Milton fix the problem, he thoroughly cleaned the work area - and provided a mini tutorial on how to avoid this problem in the future. Milton is an excellent representative for your company.
Based on my experience, Shipley is a well managed company committed to outstanding customer service – you definitely "were there for me"!
Rae Jones
Ron,
Just wanted to say thanks for going the extra-mile in helping us out w/ our AC last Friday on such short notice... and your guy pulled it off swimmingly.
You've won a new AC [and plumbing] customer!
Again, thanks for the 1st-RATE service!
Ted Milone
Ron, I want to compliment your team for their efficient and professional work at my house last Thursday. Milton did a great job and never stopped moving, the backhoe operator was an artist, and your office provided good supervision.
Thanks to all of you. If you'd like me to provide a recommendation, please let me know.
William A. Brenner, FAIA
Mr. Ron,
Yesterday morning was my first service call with Shipley Plumbing...last night, I was one satisfied customer, and my many thanks go out to your technician, Milton Guerrero.
Mr. Guerrero was a true professional. He listened to my concerns, walked all 4 floors of my house looking at my plumbing, laughed with me at my lack of knowledge of some things....explained how other things work, and really made me feel like he cared about the status of the issues in my house. He pointed out the problems that I didn't know about; he priced up all of the solutions; he helped prioritize a couple of things that could wait and others that couldn't. He pointed out a couple simple maintenance issues that shouldn't wait (like draining the sediment out of the water heater) - explained why they were necessary - and then volunteered to do them at no additional charge. In the process, he explained your monthly service plan, gently pointed out the advantages, and got me a brochure to review the service plan while he worked. I am proud to announce that I am now a member of the service plan club!
At no time did I feel pressured, but I felt encouraged by his explanations of how things work and why certain things needed doing. Milton was considerate of keeping the work areas clean, he double checked everything was working on before he left, and he made me feel like I was an important customer to him. He didn't even get lunch; he just kept working and never stopped!
I work in the Finance section of a construction company - Siemens Industry. I know first-hand that customers are always quick to point out the short-comings of a service call or of a technician; it is rare that they take the time to tell you what went right.....I expressed my feelings to Tony on the telephone this morning, and he suggested that I contact you directly.
Please convey my thanks to Mr. Guerrero again - he is welcome at my house any time!
Thank you for listening,
Cheryl Kay Jacobson
Schedule Howard or Montgomery County, MD area plumbing, heating or air conditioning service today. We're your local friendly, courteous, professional experts. Call 301-683-7080.
